Building better care: How Dr. Jani helps shape the member experience

Fulfilling, exciting and progressive — that’s how Jaydev Jani describes his time with ArchWell Health, a journey which began in January 2022.

Dr. Jani was one of the very first Market Medical Directors (MMDs) hired by ArchWell Health, serving the Charlotte, NC region for his first post. Since then, he’s also worked as the Interim MMD for Birmingham, AL, and is now the Senior Medical Director of Utilization Management.

Transitioning into that new role in November 2023 is a milestone Jani is especially proud of. “It’s given me the ability to contribute significantly at an enterprise level in bringing our mission to life,” he says. “By strategizing and implementing utilization and care management initiatives, [we can] make a visible difference in the life of the members we serve.”

Those strategies did not emerge overnight or in isolation. As he reflects on the past five years and positions he’s held, Jani credits collaboration with other MMDs and the National Medical President, Dr. Goddard, as instrumental for establishing standards of care, and developing clinical care protocols and a culture of excellence.

“My role expanded to the Birmingham Market and eventually to an enterprise role to lead our entire utilization management efforts,” he says. “We collectively established a new care management (CM) and utilization management (UM) department, and hired Directors of UM and CM to design and scale initiatives with the growing footprint of the enterprise.”

Beyond the excitement of ArchWell Health’s growth and expansion opportunities, Jani was initially drawn to the company for its members-forward model of care, demonstrated in the ability to devote time and resources to those who choose ArchWell Health as their provider. “This makes such a huge difference for a member…to trust in the healthcare team. It enhances the ability of the health care team to make an impact,” says Dr. Jani.

Among the projects, initiatives and achievements he’s worked on for ArchWell Health, Dr. Jani recalls risk-based visit frequency, interdisciplinary team (IDT) rounds for the highest of the high risk members and chronic disease management for members with significant chronic disease burdens as the most meaningful ones so far.

Supporting members’ health may be what Dr. Jani loves most about his work, but the “unwavering support of executive leadership” is what motivated his pursuit of career advancement within the company. He’s also a fan of ArchWell Health’s “singular focus on quality of care for each and every individual, with proactive health care delivery rooted in the principles of “prevention is better than cure.”

From the tight-knit community and supportive culture within the ArchWell Health team comes a “fabric of health care services for our members,” says Dr. Jani. Within that fabric, members can rest assured “the health care team is [their] biggest advocate and they will do all that is necessary to keep [members] happy and healthy in [their] environment.”

When it comes to his biggest career advocate, Dr. Jani credits Dr. Goddard, the National Medical President, as the leader who has influenced him the most. “He has been a mentor and has supported me every step of the way,” says Dr. Jani. “I owe a lot of our success to his vision and leadership.”

If you’re thinking about joining ArchWell Health’s career family, Dr. Jani describes the culture as progressive and conducive to self-development. It goes outside the four walls of the workplace too: “Professional life learning translates into personal life and adds to your wisdom and approach to many things in life,” he says.

Maybe you’ve recently started a new position with ArchWell Health. Dr. Jani has words of wisdom for you too: “If you are committed to the principles of Value based care and exemplify it

in your work, this organization will appreciate you and provide you the platform to progress in your career,” he says. “More importantly, you’ll find immense satisfaction in the appreciation you receive from the members you serve.”